Project Overview

A cleaning agency was struggling to manage bookings, schedules, and payments because everything was handled in spreadsheets.
I helped them replace this with an automated, self-serve platform that gave cleaners ownership of their work and reduced operational overhead.

Landing page

Choose a cleaner

Cleaner Dashboard

Admin Dashboard

The Problem

• Schedule changes and cancellations were hard to communicate

• Earnings, payouts, and profit calculations were manual and error-prone

• Staff spent hours calling customers to confirm or update bookings

• Cleaners lacked accountability and ownership over their work

The Solution

I designed a platform that shifted responsibility to the cleaners while automating coordination for the business.

Cleaners

• Personal dashboard for availability, bookings, earnings, and reviews

• Ability to set their own rates

• Automated job reminders with full customer details

• Reviews create accountability for reliability and quality

Customers

• Choose cleaners based on price, experience, and reviews

• Manage bookings and cancellations through their own login

• Automated reminders with all job and contact details

Outcome

• Eliminated spreadsheet-based operations

• Reduced manual coordination and calls

• Increased cleaner accountability

• Improved customer experience through transparency and automation